Terms and Conditions

Last update : August 25th 2023

Please read these Terms and Conditions (“T&C”) carefully before placing an order with FurCollectibles.store. By placing an order, you fully and unreservedly accept the T&C set out below.

Orders :

All orders placed are on demand. The products are custom-made after payment is sent.
By placing an order on our site, you confirm that you are legally able to enter into a contract and make purchases.
Once your order has been placed, you will receive a confirmation e-mail summarizing the details of your order. This e-mail does not constitute acceptance of your order, but merely confirms that we have received it. If you do not receive such an email, notify us via our contact methods.
We reserve the right to refuse or cancel an order in the event of non-compliance with our T&Cs, in the event of suspected fraud or for any other legitimate reason.
We take the liberty to post pictures of any product made from orders placed.
Orders may take several weeks to be produced, depending on complexity and the store’s overall situation.

Prices and payment:

Prices displayed on the site are in Euro (EUR) and a third party plugin is used for currency conversion to American Dollars (USD). FCS is not responsible for the accuracy of the exchange rate displayed on its website. Prices include applicable VAT.
Delivery charges may apply and will be indicated during the ordering process.
Payment can be made by any of the payment methods available on the site.
By placing an order, you authorize the total amount of your order, including delivery charges, to be debited from the payment method you have provided.
Prices are subject to change without any notice.

Delivery :

Our current shipping vector is MBE.
We guarantee the order will be given to shipping vector within 18 months of when the order was placed.
Delivery times may vary depending on various factors, like size, weight and recipient’s country.
All orders will be shipped with tracking.
We are not responsible for delays in delivery.
We are not responsible for any possible customs fees for international shipping and they will be paid by the customer.
Please refer to our Delivery Policy for details on delivery times and terms.

Right of withdrawal and refunds:

In accordance with the law, you have the right to withdraw from your purchase within 14 days of receipt of your order.
To exercise your right of withdrawal, please contact us using the contact options.
You are responsible for return shipping costs.
Since orders are made on demand:
If the order is not yet in a “Printing”, “Printed” or  “Cleaning” status, then a full refund can be issued.
If the order is in a “Printing”, “Printed” or  “Cleaning” status, then only a partial refund can be issued if the order included any paintjob (the amount from the paintjob will be refunded) and the unpainted product will be shipped.
If the order is in a “Painting” or “Painted” status, then it can’t be refunded.

IMPORTANT NOTE : Right of Withdrawal does not apply to goods that where personalized or otherwise customized at the request of the customer (specific paintjob, any order placed through our Custom Print or Statue Customization service.

Warranties :

We guarantee we will ship the products in the best quality achievable.
We guarantee we will attempt to help the customer to the best of our possibilities.
In case of damaged product, contact us via our contact methods and provide images, descriptions and more.

Liability:

We cannot be held liable for any indirect, consequential or immaterial damages related to the use of our products or services.
We cannot be held liable for any indirect damage to the box or the products inside.
If the product presents damages or defects, please contact us to evaluate the possible solutions.
Minor damages to the physical product may not be considered for possible solutions of refund or piece change. Minor damages include paint incoherencies, support leftovers, print defects or any damage that doesn’t greatly damage the product’s appearance or quality.
We are not liable for addresses misspelled by the customer or wrong address provided.

Users Data and Privacy:

We guarantee that customer’s personal data will not be used for anything that is not related to payment of the order placed.
Customer’s data will not be sold or sent to third parties.
We guarantee that any private info will remain only visible to the store’s staff.
Data will be stored in our store for as long as required.

Applicable Law and Jurisdiction:

These terms and conditions are governed by Italian law, as the store is based in Italy. In the event of a dispute, the Italian courts will have jurisdiction.

Contact:

If you have any questions about our General Terms and Conditions of Sale, please contact us using the contact form available here.

Thank you for your confidence in Fur Collectibles Store

Last update : August 25th 2023